At Samstithi, our goal is to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy outlined below:

1. Eligibility for Refund:

Refunds are applicable for items returned within 30 days of the purchase date.
To be eligible for a refund, items must be unused, unworn, and in the same condition that you received them. They must also be in the original packaging. Items that have been personalized, altered, or customized are not eligible for a refund unless there is a manufacturing defect or error on our part.

2. Refund Process:

To initiate a refund, please contact our customer service team at samsthiti@gmail.com / +91 98313 73809 within 30 days of receiving your order.
Provide your order number and details of the item(s) you wish to return. Our customer service team will provide you with a return authorization and instructions on how to return the item(s) to us.

3. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or error on our part.
We recommend using a trackable shipping service and purchasing shipping insurance for items of high value, as we cannot guarantee that we will receive your returned item.

4. Refund Processing Time:

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.

5. Exchanges:

If you would like to exchange an item for a different size, color, or style, please contact our customer service team for assistance. Exchanges are subject to availability.

6. Sale Items:

Only regular-priced items are eligible for refunds. Sale items are final sale and cannot be refunded unless there is a manufacturing defect or error on our part.

7. Gift Returns:

If you received an item as a gift and would like to return it, please contact our customer service team for assistance. We can provide a merchandise credit or exchange for the gift recipient.

8. Contact Us:

If you have any questions about our refund policy or need assistance with a return, please don’t hesitate to contact our customer service team at samsthiti@gmail.com / +91 98313 73809

By making a purchase on Samstithi, you agree to adhere to the terms and conditions of our refund policy. We reserve the right to update or modify this policy at any time without prior notice.